iphepha_ibhena

FAQ

FAQ

IMIBUZO EBUZWA QHO

Ii-FAQ zokuthenga

1. Ndingenza ntoni ukuba ndinengxaki yokungena?

Nceda ulandele le miyalelo:

Jonga iinkcukacha zakho zokungena.Igama lakho lomsebenzisi lokungena yidilesi ye-imeyile oyisebenzisele ukubhalisa.

Ukuba ulibele igama eliyimfihlo, nceda ukhethe u-"Ulibele igama eliyimfihlo?"ukhetho kwi Sayina Ngephepha iphepha.Gcwalisa ulwazi malunga neenkcukacha zakho zobhaliso kwaye ukhethe "Setha kwakhona igama lakho lokugqitha" ukhetho.

Nceda uqinisekise ukuba isikhangeli sakho sewebhu siyazamkela iikuki.

Iwebhusayithi yethu isenokuba iphantsi kogcino lwenkqubo.Ukuba kunjalo, nceda ulinde imizuzu engama-30 kwaye uzame kwakhona.

Ukuba awukakwazi ukufikelela kwiakhawunti yakho, ungaqhagamshelana neSebe lethu leNkonzo yabaThengi kwaye ubonise ingxaki.Siza kukwabela igama eligqithisiweyo elitsha kwaye ungalitshintsha nje ukuba ungene.

2. Ndingasifumana isaphulelo ukuba ndenza iodolo enkulu?

Ewe, okukhona uthenga amaqhekeza amaninzi, kokukhona isaphulelo siphezulu.Umzekelo, ukuba uthenga amaqhekeza ali-10, uya kufumana isaphulelo sika-5%.Ukuba unomdla wokuthenga ngaphezulu kwamaqhekeza ali-10, singakuvuyela ukukunika isicatshulwa.Nceda uqhagamshelane neSebe lethu leNtengiso kwaye unikezele ngolwazi olulandelayo:

-Imveliso (ii) onomdla kuyo

- Elona nani lichanekileyo lokuodola kwimveliso nganye

-Ixesha olifunayo

- Nayiphi na imiyalelo ekhethekileyo yokupakisha, umz. ukupakisha isambuku ngaphandle kweebhokisi zemveliso

ISebe lethu lezeNtengiso liya kukuphendula ngekoteyishini.Nceda uqaphele ukuba okukhona iodolo inkulu, kokukhona uya kugcina imali yokuposa.Umzekelo, ukuba ubungakanani beodolo yakho ngama-20, i-avareji yeendleko zokuthumela ngeyunithi nganye iya kuba sezantsi kakhulu kunokuthenga nje isiqwenga esinye.

3. Ndingenza ntoni ukuba ndifuna ukongeza okanye ukususa izinto ezikwinqwelo?

Nceda ungene kwiakhawunti yakho kwaye ukhethe inqwelo yokuthenga esekunene phezulu kwephepha.Uya kukwazi ukujonga zonke izinto ezikhoyo ngoku kwinqwelo yokuthenga.Ukuba unqwenela ukucima into ethile kwinqwelo, nqakraza ngokulula kwiqhosha elithi "Susa" ecaleni kwaloo nto.Ukuba unqwenela ukutshintsha ubungakanani bayo nayiphi na into, faka ngokulula imali entsha ofuna ukuyithenga kuluhlu "Qty".

IiFAQ zeNtlawulo

1. Yintoni i-PayPal?

I-PayPal yinkonzo yentlawulo ekhuselekileyo nethembekileyo ekuvumela ukuba uthenge kwi-intanethi.I-PayPal ingasetyenziswa xa kuthengwa izinto ngeKhadi leKhredithi (i-Visa, i-MasterCard, i-Discover, ne-American Express), i-Debit Card, okanye i-E-Check (oko kukuthi usebenzisa i-Akhawunti yakho yeBhanki eqhelekileyo).Asikwazi ukubona inombolo yekhadi lakho njengoko ikhuselwe ngokukhuselekileyo ngeseva yePayPal.Oku kunciphisa umngcipheko wokusetyenziswa okungagunyaziswanga kunye nokufikelela.

2. Emva kokwenza intlawulo, ngaba ndingatshintsha ulwazi lwam lokuhlawula okanye lokuthumela ngenqanawa?

Nje ukuba ufake iodolo, akufuneki utshintshe ulwazi lwakho lokuhlawula okanye lokuthumela idilesi.Ukuba ufuna ukwenza utshintsho, nceda uqhagamshelane neNkonzo yethu yabaThengi.

Isebe ngokukhawuleza ngexesha lesigaba sokulungisa iodolo ukubonisa isicelo sakho.Ukuba iphakheji ayikathunyelwa okwangoku, siya kukwazi ukuthumela kwidilesi entsha.Nangona kunjalo, ukuba iphakheji sele ithunyelwe, ngoko ulwazi lokuthumela aluyi kukwazi ukutshintshwa ngelixa iphakheji isendleleni.

3. Ndazi njani ukuba ifunyenwe intlawulo yam?

Nje ukuba intlawulo yakho ifunyenwe, siya kukuthumelela i-imeyile yesaziso ukuze sikwazise malunga nomyalelo.Ungandwendwela ivenkile yethu kwaye ungene kwiakhawunti yakho yomthengi ukujonga imeko yeodolo nangaliphi na ixesha.Ukuba sifumene intlawulo, imo ye-odolo iya kubonisa "Ukusetyenzwa".

4. Uyayibonelela nge-invoyisi?

Ewe.Sakuba sifumene iodolo kwaye intlawulo isusiwe, i-invoyisi iya kuthunyelwa kuwe nge-imeyile.

5. Ndingasebenzisa ezinye iindlela zokuhlawula ukuhlawula iodolo, njengekhadi letyala okanye indlela yokuhlawula ngaphandle kweintanethi?

Samkela ikhadi letyala, i-PayPal, njl, njengeendlela zokuhlawula.

1).Ikhadi letyala.
kuquka iVisa, MasterCard, JCB, Discover kunye neDiners.

2).PayPal.
Eyona ndlela ifanelekileyo yokuhlawula emhlabeni.

3).Ikhadi ekufakwa imali.
kuquka iVisa, MasterCard, Visa Electron.

6.Kutheni ndicelwa ukuba "Ndiqinisekise" intlawulo yam?

Ukukhusela, umyalelo wakho uqhutyelwa liqela lethu lokuqinisekisa intlawulo, le yinkqubo eqhelekileyo yokuqinisekisa ukuba zonke iintengiselwano ezenziwe kwindawo yethu zigunyazisiweyo kwaye ukuthengwa kwakho kwexesha elizayo kuya kuqhutyelwa phambili.

Ii-FAQs zokuthumela ngenqanawa

1. Ndiyitshintsha njani indlela yokuthumela?

Emva kokuba ubeke iodolo, indlela yokuthumela inqanawa akufanele iguqulwe.Nangona kunjalo, ungaqhagamshelana neSebe lethu leNkonzo yabaThengi.Nceda wenze oku ngokukhawuleza ngexesha lesigaba sokucwangcisa iodolo.Kunokwenzeka ukuba sihlaziye indlela yokuthumela ukuba uhlawulela nawuphi na umahluko owenziwe kwiindleko zokuthumela.

2. Ndiyitshintsha njani idilesi yam yokuthumela?

Kwimeko apho unqwenela ukutshintsha idilesi yokuthumela emva kokubeka umyalelo, nceda uqhagamshelane neSebe lethu leNkonzo yabaThengi ngokukhawuleza ngexesha lesigaba sokucwangcisa umyalelo ukubonisa isicelo sakho.Ukuba iphakheji ayikathunyelwa okwangoku, siya kukwazi ukuthumela kwidilesi entsha.Nangona kunjalo, ukuba iphakheji sele ithunyelwe, ngoko ulwazi lokuthumela aluyi kukwazi ukutshintshwa ngelixa iphakheji isendleleni.

3. Ndiza kuzifumana nini izinto zam emva kokuba ndifake iodolo?

Ubude bexesha buxhomekeke kwindlela yokuthumela kunye nelizwe ekusingwa kulo.Amaxesha okuhambisa ayahluka ngokusekelwe kwindlela yokuthumela esetyenzisiweyo.Ukuba iphakheji ayikwazi ukuhanjiswa ngexesha ngenxa yemfazwe, isikhukula, isaqhwithi, isaqhwithi, inyikima, imeko yemozulu embi, okanye nayiphi na enye imeko engenakubonwa kwangaphambili okanye ithintelwe, ukuhanjiswa kuya kumiswa.Kwimeko yokulibaziseka okunjalo, siya kusebenza kulo mbandela de kubekho isisombululo esifanelekileyo.

4. Ngaba uthumela kwilizwe lam kwaye zeziphi iireyithi zokuthumela?

Sithumela kwihlabathi jikelele.Ireyithi yokuthumela ngokuthe ngqo iyahluka ngokusekelwe kubunzima bento kunye nelizwe ekusingwa kulo.Siya kuhlala sicebisa ubunzima bokuhambisa obufanelekileyo kubathengi bethu ukunceda ukugcina imali.Injongo yethu ihlala ikhawuleza kwaye ikhuselekile ukuhanjiswa kwezinto kubathengi bethu.

5. Kutheni iindleko zokuthumela ngenqanawa kwezinye izinto zibiza kangaka?

Iindleko zokuhanjiswa zixhomekeke kwindlela yokuthumela ngenqanawa ekhethiweyo, kunye nexesha lokuthumela kunye nelizwe ekuyiwa kulo.Umzekelo, ukuba ixabiso lokuthumela ngenqanawa phakathi kwe-UPS kunye ne-FedEx yi-10 yeedola zase-US, ingcebiso yethu kukuba ukhethe ukuba yeyiphi inketho ehlangabezana neemfuno zakho, ngokusekelwe kwixabiso kunye nexesha lokuthumela.

6. Ngaba ixabiso lemveliso libandakanya ixabiso lokuthumela?

Ixabiso lemveliso alibandakanyi ixabiso lokuthumela.Inkqubo yokuodola kwi-intanethi iya kuvelisa isicatshulwa sokuthumela ngenqanawa kwi-odolo yakho.

7. Ndiyazi njani ukuba izinto zam zithunyelwe okanye azithunyelwanga?

Xa izinto zakho zithunyelwe, siya kuthumela i-imeyile yesaziso kwidilesi yakho ye-imeyile ebhalisiweyo.Inombolo yokulandelela idla ngokufumaneka kwiintsuku ezimbalwa ezizayo zokuthunyelwa kwaye siya kuhlaziya ulwazi lokulandelela kwiakhawunti yakho.

8. Ndiyilandelela njani iodolo yam?

Nje ukuba sikubonelele ngenombolo yokulandela umkhondo, uya kukwazi ukujonga imeko yokuhanjiswa kwezinto kwi-Intanethi ngokufikelela kwiwebhusayithi yenkampani efanelekileyo yokuhambisa.

9. Kutheni inombolo yam yokulandelela ingasebenzi?

Ulwazi lokulandelela luhlala luvela emva kweentsuku ze-2-3 zokusebenza emva kokuthunyelwa.Ukuba inombolo yokulandelela ayikhangeleki emva kweli xesha lexesha, kukho izizathu ezininzi.

Iinkampani zokuthumela azizange zihlaziye ulwazi lokuhanjiswa kwiwebhusayithi kunye neyona meko yangoku;ikhowudi yokulandelela iphakheji ayilunganga;ipasile ihanjiswe kwakudala kwaye ulwazi luphelelwe lixesha;ezinye iinkampani zokuthumela ziya kususa imbali yekhowudi yokulandelela.

Siya kukucebisa ukuba uqhagamshelane neSebe lethu leNkonzo yabaThengi elizinikeleyo kwaye ubanike inombolo yakho yeodolo.Siza kuqhagamshelana nenkampani yokuthumela ngenqanawa egameni lakho, kwaye uya kuhlaziywa xa kukho ulwazi oluthe kratya.

10. Ukuba kwenziwa imirhumo yeCustoms, ngubani onoxanduva lwayo?

I-Customs yi-arhente karhulumente ejongene nokulawula ukuthunyelwa kwempahla engena kwilizwe okanye ummandla othile.Zonke izinto ezithunyelwayo zithunyelwa okanye zisuka kummandla kufuneka zicocwe iCustoms kuqala.Kuhlala kuluxanduva lomthengi ukucima amasiko kunye nokuhlawula imirhumo efanelekileyo yeCustoms.Asongezi rhafu, iVAT, umsebenzi, okanye naziphi na ezinye iintlawulo ezifihliweyo.

11. Ukuba izinto zam zivalelwe yiCustoms, ngubani onoxanduva lokucocwa kwezinto?

Ukuba izinto zivalelwe yi-Customs, umthengi unoxanduva lokukhutshwa kwezinto.

12. Kuthekani ukuba ipasile yam ithinjwa ngabakwaCustoms?

Ukuba izinto zakho azikwazi ukucocwa kumasiko, nceda uqhagamshelane nathi kuqala.Siza kuqhuba uphando olongezelelweyo kunye nenkampani yokuthumela ngenqanawa egameni lakho.

13. Emva kokuba intlawulo isusiwe, ndiza kulinda ixesha elingakanani de ithunyelwe iodolo yam?

Ixesha lethu lokuphatha li-3 iintsuku zokusebenza.Oku kuthetha ukuba izinto zakho ziya kuthunyelwa ngokubanzi ngeentsuku ezi-3 zokusebenza.

Emva kwee-FAQ zentengiso

1. Ndingayirhoxisa njani iodolo yam, phambi nasemva kwentlawulo?

Ukurhoxiswa ngaphambi kwentlawulo

Ukuba awukayihlawuleli iodolo yakho okwangoku, akukho mfuneko yokuba uqhagamshelane nathi ukuze uyirhoxise.Asizenzi iiodolo de kufumaneke intlawulo ehambelanayo yomyalelo.Ukuba i-odolo yakho ingaphezu kweveki ubudala kwaye awukahlawulwa, awuyi kukwazi "ukuvuselela" ngokuthumela intlawulo, kuba amaxabiso ezinto ezizimeleyo anokuthi atshintshile, kunye nokuguqulwa kwemali kunye namazinga okuthumela.Kuya kufuneka ukuba uthumele iodolo kwakhona ngenqwelo entsha yokuthenga.

Ukurhoxisa iodolo emva kwentlawulo

Ukuba sele uyihlawulele iodolo kwaye ufuna ukuyirhoxisa, nceda uqhagamshelane neSebe lethu leNkonzo yabaThengi ngokukhawuleza.

Ukuba awuqinisekanga malunga nomba onxulumene neodolo yakho okanye unqwenela ukuyitshintsha, nceda uqhagamshelane neSebe lethu leNkonzo yabaThengi kwaye ubeke iodolo ngelixa uthatha isigqibo.Oku kuya kumisa inkqubo yokupakisha ngelixa usenza utshintsho.

Ukuba iphakheji sele ithunyelwe, ngoko asikwazi ukukhansela okanye ukutshintsha umyalelo.

Ukuba unqwenela ukurhoxisa iodolo esele ikhona kuba UYONGEZA ezinye iimveliso, akukho mfuneko yakurhoxisa yonke iodolo.Qhagamshelana ngokulula neSebe leNkonzo yabaThengi kwaye siya kujonga iodolo ehlaziyiweyo;akukho ntlawulo yongezelelweyo yale nkonzo.

Ngokubanzi, ukuba iodolo yakho ikwinqanaba lokuqala lenqanaba lokuqhuba, usenokukwazi ukuyitshintsha okanye ukuyirhoxisa.Unokucela ukubuyiselwa imali okanye unikeze intlawulo njengetyala kwii-odolo zexesha elizayo.

2. Ndingazibuyisela njani izinto ezithengiweyo?

Ngaphambi kokuba ubuyisele naziphi na izinto kuthi, nceda ufunde kwaye ulandele imiyalelo engezantsi.Nceda uqinisekise ukuba uyawuqonda umgaqo-nkqubo wethu wokubuyisela kwaye uyahlangabezana nazo zonke iikhrayitheriya.Inyathelo lokuqala kukuqhakamshelana nathi emva kweNkonzo yoThengiso, nceda usinike olu lwazi lulandelayo:

a.Inombolo yeodolo yokuqala

b.Isizathu sokutshintshiselana

c.Iifoto ezibonisa ngokucacileyo ingxaki ngento

d.Iinkcukacha zento eceliweyo yokutshintshwa: inombolo yento, igama kunye nombala

e.Idilesi yakho yokuthumela kunye nenombolo yefowuni

Nceda uqaphele ukuba asikwazi kujonga naziphi na izinto ezibuyisiweyo ezibuyiselwe emva ngaphandle kwesivumelwano sethu sangaphambili.Zonke izinto ezibuyisiweyo kufuneka zibe nenombolo ye-RMA.Emva kokuba sivumile ukwamkela into ebuyisiweyo, nceda uqinisekise ukuba ubhala inqaku ngesiNgesi eliqulethe inombolo yakho ye-odolo okanye i-ID ye-PayPal ukuze sikwazi ukufumana ulwazi lwe-odolo yakho.

Inkqubo yokubuyisela okanye ye-RMA inokuqaliswa kuphela kwiintsuku zekhalenda ezingama-30 emva kokufumana izinto zakho.Sinokwamkela kuphela iimveliso ezibuyisiweyo ezikwimeko yazo yokuqala.

3. Kuphantsi kwaziphi iimeko apho into enokuthi itshintshe okanye ibuyiswe?

Siyazingca ngomgangatho kunye nokulingana kwempahla yethu.Zonke iiMpahla zabaseTyhini esizithengisayo zonyulwe njenge-OSRM (Ezinye izinto eziLawulwayo eziKhethekileyo) kwaye, xa sele zithengisiwe, azinakubuyiswa okanye zitshintshwe kwiimeko ngaphandle kwemiba yomgangatho okanye ukuthunyelwa kakubi.

Imiba yoMgangatho:
Ukuba ufumanisa ukuba nayiphi na into eneziphene, loo nto mayibuyiselwe kuthi ikwimeko efanayo njengoko yathunyelwa kwiintsuku zekhalenda ezingama-30 emva kokufumana ingubo-kufuneka ingahlanjwanga, inganxibi kunye nazo zonke iithegi zokuqala zincanyathiselwe.Nangona sijonga ngononophelo zonke izinto ezithengisiweyo malunga neziphene ezibonakalayo kunye nomonakalo phambi kokuthunyelwa, luxanduva lomthengi ukujonga imveliso ekufikeni kwayo ukuze aqinisekise ukuba ayinaziphene okanye iingxaki.Impahla eyonakeleyo ngenxa yokungakhathali kwabathengi okanye izinto ngaphandle kweethegi zabo aziyi kwamkelwa ukuba zibuyiswe.

Ukuthunyelwa ngendlela engeyiyo:
Siza kutshintsha imveliso yakho kwiimeko apho imveliso ethengiweyo ayifani nento eyalelweyo.Ngokomzekelo, ayingombala owuodolileyo (obonwayo ukuba kukho umahluko wemibala ngenxa yesixhobo sokuhlola ikhompyutha yakho awuzukutshintshwa), okanye into oyifumeneyo ayihambelani nesimbo owuodolileyo.

Nceda qaphela:
Zonke izinto ezibuyisiweyo nezitshintshiweyo mazibuyiswe zingadlulanga iintsuku zekhalenda ezingama-30.Ukubuyiswa kunye notshintshiselwano luya kwenzeka kuphela kwiimveliso ezifanelekileyo.Sinelungelo lokwala ukubuyiswa kunye nokutshintshiselana ngazo naziphi na izinto ezigugileyo, ezonakeleyo, okanye ezithe zasuswa iithegi.Ukuba into esiyifumanayo igugile, yonakele, ithegi yayo isusiwe, okanye ithathwa njengengamkelekanga ukuba ibuyiswe kunye nokutshintshiselana ngayo, sinelungelo lokubuyela kuwe naziphi na iziqwenga ezingathobeliyo.Zonke iipakethe zemveliso kufuneka zigqibelele kwaye zingonakali nangayiphi na indlela.

4. Ndiyibuyisela phi into?

Emva kokuqhagamshelana neSebe lethu leNkonzo yabaThengi kunye nokufikelela kwisivumelwano, uya kuba nakho ukuthumela into (ii) kuthi.Sakuba siyifumene into(izinto), siyakuqinisekisa ulwazi lwe-RMA osinike lona kwaye sijonge imeko yento(izinto).Ukuba zonke iikhrayitheriya ezifanelekileyo zifezekisiwe, siya kuqhuba imbuyekezo ukuba uyicelile;ngenye indlela, ukuba ucele utshintshiselwano endaweni yoko, ukutshintshwa kuya kuthunyelwa kuwe ukusuka kwikomkhulu lethu.

5. Ndingasebenzisa ezinye iindlela zokuhlawula ukuhlawula iodolo, njengekhadi letyala okanye indlela yokuhlawula ngaphandle kweintanethi?

Samkela ikhadi letyala, i-PayPal, njl, njengeendlela zokuhlawula.

1).Ikhadi letyala.
kuquka iVisa, MasterCard, JCB, Discover kunye neDiners.

2).PayPal.
Eyona ndlela ifanelekileyo yokuhlawula emhlabeni.

3).Ikhadi ekufakwa imali.
kuquka iVisa, MasterCard, Visa Electron.

6.Kutheni ndicelwa ukuba "Ndiqinisekise" intlawulo yam?

Ukukhusela, umyalelo wakho uqhutyelwa liqela lethu lokuqinisekisa intlawulo, le yinkqubo eqhelekileyo yokuqinisekisa ukuba zonke iintengiselwano ezenziwe kwindawo yethu zigunyazisiweyo kwaye ukuthengwa kwakho kwexesha elizayo kuya kuqhutyelwa phambili.